Refund and Returns Policy

Return & Refund Policy – GMC Approval

At GMC Approval, we specialize in Google Merchant Center services – including account recovery, suspension resolution (such as misrepresentation flags, repeated disapprovals, and policy violation appeals), and full account optimization. If your account has been suspended or flagged, or you simply want to improve its performance, we’re here to help. This policy explains your rights as a client, what our services include and exclude, our refund and revision entitlements, and the mutual responsibilities that ensure the best outcome for your account. We believe transparency starts before work begins – so everything you need to know is written here, plainly and completely.

Service-Based Nature

All services are digital, customized, and require dedicated time, skill, and effort. Once you initiate the work, we commit dedicated time, expertise, and resources to your account. Refunds are considered under the specific conditions outlined below.

What Counts as “Work Started”

To remove confusion, work is considered started once any of the following has occurred:

• An initial account audit or diagnostic review has been completed.
• A strategy or action plan has been delivered to the client.
• Any fixes, optimizations, or setup steps have been applied to the account.
• Written communication outlining findings or recommendations has been sent.

If none of the above have occurred, a full refund is available upon request within 30 days of purchase.

Refund Eligibility Window

Refund requests are accepted only within 30 calendar days of the purchase date. After this period, requests will no longer qualify for refund review.

Full Refund Conditions

A full refund will be issued if:

• The request is submitted within 30 days of purchase and no work has started (as defined in Section 2).
• We are unable to begin work due to a limitation on our side (e.g., platform access issues caused by us, not the client).

Partial Refund Conditions

A partial refund may be issued if:

• A project is canceled midway through completion.
• Only a portion of the agreed deliverables has been completed.

How partial refunds are calculated: The refund amount is based on the percentage of work remaining. For example, if 60% of the agreed scope has been completed, a refund of up to 40% of the service fee may be issued. The completed percentage is determined by a written progress report we will provide upon cancellation request, which the client may review and dispute within 5 business days. Non-Refundable Conditions Refunds will not be issued if:

• Your account is rejected by Google due to policy violations that existed before or during our engagement and are outside our control.
• Inaccurate, false, or incomplete business information was provided at the time of onboarding.
• Your products or services fall under Google’s restricted or prohibited categories.
• You do not complete required identity or business verification within 7 business days of being asked.
• Required account access, documents, or information are not provided within 7 business days of being requested.
• You do not respond to our communications for 10 or more consecutive business days, causing project delays.
• You change your mind after work has started.

  Technical Issues If a technical issue directly caused by our service impacts delivery or performance, we will first attempt to resolve it at no additional cost. Refund eligibility for technical issues is assessed as follows:

• Eligible: Issues directly caused by our tools, configurations, or actions.
• Not eligible: Issues arising from Google platform decisions, algorithm changes, third-party software, or client-side delays.

Each case is reviewed individually. We will provide a written determination within five business days of receiving a technical issue report.

Revisions & Support Before Refunds

Before a refund is requested, clients are entitled to:

• Free revisions within the scope of the original service.
• Active support during the plan period – 14 days for standard plans, 30 days for premium plans.

We are committed to resolving your issue fully. Refund requests submitted without first using revision or support entitlements may be deferred while we work on a resolution.

No Guarantee of Google Approval

Google solely makes the final approval decisions. GMC Approval cannot guarantee account approval, but we commit to the following:

• Following all current Google Merchant Center policies and best practices.
• Applying full compliance optimization to your account.
• Providing professional, documented handling of every step.

Google’s rejection of your account, even after we have completed our work as agreed, does not warrant a refund. Chargebacks & Payment Disputes We ask that you contact us directly before initiating a chargeback or payment dispute. We respond to all concerns within 2 business days and aim to resolve issues without escalation. Chargebacks filed without prior contact may affect your eligibility for future services. How to Request a Refund To submit a refund request, send the following to our support team:

1. Your order number and purchase date.
2. A clear description of the reason for the request.
3. Any supporting documentation (screenshots, communications, etc.).

Where to Submit Your Request: Refund requests must be submitted to our support team using the official support email address or the contact page available on our website. All refund requests are reviewed within 3–5 business days. You will receive a written decision with the outcome and, if applicable, the calculated refund amount.

Policy Updates

This policy may be updated periodically. The version in effect at the time of your purchase applies to your order. We will notify active clients of material changes via email. GMC Approval is committed to fair, transparent service. We create our policies to safeguard your investment and guarantee the quality and reliability of our work. We focus on being clear and transparent, delivering results that help your business succeed in the long run, and keeping our clients satisfied. Our priority is always to resolve issues and deliver successful outcomes before considering refunds, ensuring a fair and client-focused experience.